Privacy Policy

Last Updated: July 25, 2026

Lumarcas ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our products, contact our team, or subscribe to our updates.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

You may voluntarily provide information such as:

Full name
Email address
Phone number
Company or organization name (if applicable)
Messages or inquiries submitted through our contact form
Information you provide when communicating with us by email, phone, or WhatsApp
Email address when subscribing to our newsletter

Product Inquiries

Our website allows you to browse medical products and contact us directly through WhatsApp or other communication methods to discuss your requirements.

When you contact us regarding a product, we may receive the information you choose to share during those conversations so we can assist you with your inquiry.

Automatically Collected Information

Like many websites, we may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referring website

This information helps us improve our website and user experience.

How We Use Your Information

We use your information to:

Respond to inquiries and requests
Discuss product availability and personalized orders
Provide customer support
Communicate regarding insurance or direct billing inquiries
Improve our website and services
Send newsletters or promotional updates if you have subscribed
Maintain website security and prevent misuse
Comply with applicable legal obligations

Personalized Orders

Lumarcas does not currently process purchases or payments directly through this website.

Product listings are provided for informational purposes. Orders are discussed directly with our team through phone, email, WhatsApp, or other communication channels, where pricing, availability, shipping, and payment arrangements are finalized.

Newsletter Communications

If you subscribe to our newsletter, we may send updates about new products, healthcare resources, promotions, or company news.

You may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance your browsing experience.

Cookies may help us:

Remember website preferences
Analyze website traffic
Improve website performance
Understand how visitors use our website

Most web browsers allow you to manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell or rent your personal information.

We may share information only when necessary with:

Service providers who assist in operating our website or business
Shipping or delivery partners, when required
Insurance or billing partners, when necessary for services you request
Government authorities when required by law

All such disclosures are made only when reasonably necessary.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Services

Our website may contain links to third-party websites or services, including WhatsApp and insurance providers.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before sharing personal information.

Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable
Ask questions about how your information is handled

To make a request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lumarcas

Milton, Ontario, Canada

Phone: +1 (647) 764-0081

Email: nish@lumarcas.ca